01
Professional team and personal support
Continuing to employ and train teams who explain, guide and assist throughout the process — especially those entering the world of digital currencies for the first time.
Important update for Bitcoin CHANGE customers
Our service fee is changing for the first time in 10 years
For ten years, we kept our fee at 6%, even as our operating costs increased. To continue providing personal, secure and accessible service, the fee will be updated to 7%.
6%
7%
An increase of one percent
Why are we updating the fee?
Over the past decade, the costs of operating branches, employing professional staff, maintaining security and monitoring systems, and meeting the requirements of providing responsible service in the digital currency sector have all risen. Until now, we chose to absorb these costs rather than pass them on to our customers.
After a long period in which we avoided changing the price, we reached the point where continuing to operate with the current fee would require compromising important parts of our service. We chose a limited and transparent adjustment that will allow us to continue operating without reducing human support, opening hours, or investment in security.
What this adjustment allows us to invest in
Continuing to protect what matters to you
02
Security, oversight and responsible operations
Maintaining and improving systems and processes designed to protect customers and ensure safe and responsible operations.
03
Branches and accessible service
Continuing to operate our branch network, keeping the service available, and allowing customers to complete the process face to face.
Full transparency
What you need to know
What is changing?
The service fee will increase from 6% to 7% — a change of one percentage point.
What stays the same?
Our personal service, professional guidance and commitment to a clear, secure and transparent process will remain unchanged.
Thank you for being with us
We understand that every price change deserves a clear explanation. That is why it was important for us to share not only what is changing, but also why we made this decision. We will continue doing everything we can to earn your trust through professional, secure and personal service.
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